Refund policy
Last Updated: April 12, 2026
At Havonelle, we want you to love your purchase. If for any reason you're not satisfied, we offer a simple and hassle free return process.
Yes we accept returns for defective and non-defective items
Yes we accept exchanges.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at:
info@havonelle.com
Please include your order number in your message.
After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been shipped, cancellation is no longer possible.
If your order has already been dispatched, you may return the item after delivery in accordance with this policy.
30-Day Easy Returns
You have 30 days from the date of delivery to return your item.
To be eligible for a return, items must be:
- Unused
- In original condition
- Returned with original packaging, tags, and accessories
Our support team will assist you throughout the entire process.
Restocking Fee: $0 — we do not charge any restocking fees.
Return Policy Overview
- Return Window: 30 days from delivery
- Condition: Unused, original condition, with all packaging and accessories
- Easy Returns: Guided support via email
- Restocking Fee: None
- Return label: customers responsibility
- NO cost restocking fee
Return Costs
Defective, Damaged, or Incorrect Products
You will not be responsible for return shipping costs if the item:
- Arrived damaged
- Is defective
- Is incorrect
We will cover the cost and make it right.
Customer Remorse (Change of Mind)
You will be responsible for return shipping costs if:
- You ordered the wrong item
- The item doesn’t fit
- You no longer want the item
Original shipping costs (if any) are non-refundable.
How to Return an Item
1. Contact Us
Email info@havonelle.com with your order number and reason for return.
2. Pack Your Item
Securely repackage the item in its original packaging, including all accessories and tags.
3. Send It Back
Follow the return instructions provided by our support team.
Refund Process
Inspection:
Once your return is received, we will inspect it to ensure it meets our return requirements.
Refund Timing:
After approval, refunds will be issued to your original payment method within 5–7 business days, depending on your bank or payment provider.
Exchanges
We accept exchanges.
If you would like a different size, color, or product, contact us at:
info@havonelle.com
We’ll help you complete a quick and easy exchange.
Order Not Delivered
If your order has not arrived within the expected timeframe, please contact us at:
We will investigate with the carrier. If the package is confirmed lost, we will either:
- Send a replacement at no cost
or - Issue a full refund
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly marked on the product page before purchase.
Changes to This Policy
We may update this Return & Refund Policy at any time. Updates will be reflected on this page with a revised “Last Updated” date.
Questions?
If you have any questions, feel free to contact us anytime:
info@havonelle.com